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The Good and The Bad . . .

Awaiting the RV Mobile Lube guy at 8:30, I was up about 8am and got the coffee started. Then I got a call from the guy about 8:20 saying he would be about 15 minutes late.



And he showed up about 8:45 and got right to work on changing out my fuel filters, starting with the easy one at the rear of the coach. I went inside for a few minutes to make a phone call, planning on coming back out with my phone to get some photos of how he got under there for the hard one.

FS1022 Location 1

But when I came back out about 20 minutes later, he was already done with both filters and ready for me to start the engine and let it run for a few minutes to check for leaks. And with none found, and everything looking good, he was on his way by 9:20, about 35 minutes after he arrived. Great service from a great company.

And in another example of great service, the cartridge in our shower faucet has started leaking from behind the knob. But a quick call to Moen and a new cartridge was on its way, free, courtesy of their Lifetime Warranty. More great service.

And that’s the Good.

And now for the Bad.

Two years ago I set up an iDrive online backup account for a then-client. I put the charge on my debit card and just billed the client. When my work for that client ended in October 2015, I asked what they wanted to do about the account, and was told to just cancel it and they would set up their own system. So I emailed iDrive using their online form for that purpose and cancelled the service.

And since I used their online form, I have no record that I sent them an email. I did however receive an automated reply, stating that they had received my ‘inquiry’ and would get back to me. But I never received anything else, but still thought I had cancelled the service

Then a couple of days ago I noticed a $69.50 charge from iDrive. And going back through my 2016 bank statements, I found that I had a $59.50 last March also that I missed when it came through.

So last night I fired off an email to iDrive to find out what was going on. I was told the account was still active and that they would cancel it now as soon as I prove ownership of the account. And I had to do this by either giving them the password to the account, or the last four digits of the credit card used, as well as the expiration date.



Well, I don’t have the password, since I only logged into the account from the company’s computer. And when I gave them the credit card I have now, they said that wasn’t the correct card. And that’s because I got this new ‘CHIP’ card in June of 2015, and the iDrive account was set up in March 2015. And I have no idea what my old card number was.

So at this point I have no way to cancel this IDrive account.

So next I called Chase Bank to find out what card was used to make the charge, and was told it was my present card. But they weren’t able to explain how I was able to set up an account in March of 2015 using a card that they acknowledge wasn’t issued to me until June 2015.

I sent an email back to iDrive, asking if the fact that the account was still ‘active’ means that backups are being done every day, or has it just been sitting there, waiting patiently for the last 18 months. I haven’t heard back from them yet.

As a last ditch effort, I may just have to cancel the card and get a new one with a new number.

We were meeting Ed and Deb Hurlburt at a great local Chinese place, China Delight, at 4:30, but we headed out a little early to drop off some prescriptions at Sam’s Club and Wal-Mart before we met up.

Jan had the Beef with Orange Peel, while I, looking for something really spicy hot, went for the Chicken Volcano, Extra Spicy. But somewhere between the kitchen and our table, the Extra Spicy disappeared

And actually, the regular spicy went away also.

In fact, even the normally hot Chinese red peppers,

tien-tsin-pepper

were mild enough to just munch on, without any noticeable heat. Our Hot & Sour Soup was actually hotter than my Chicken ‘Volcano’.

But regular blog readers will know I’m always packing heat.

No, not that kind.

This kind.

Hottest F Seasoning 2

and with a few sprinkles of this, things warmed right up, ‘runny nose and top of my head sweating’ warm. Just perfect.

Dinner was great, as was the company.

Ed and Debi Hurlburt

And as is usual with RVer’s who haven’t seen each for awhile, after all it had been two whole weeks since we last had a meal together, this dinner took the usual three hours, before we all headed back to the park.



Tomorrow we’ll head back down to Clear Lake for Jan’s yearly former hospital coworker’s get-together at 6pm.


Thought for the Day:

“They say that ‘Guns don’t kill people, people kill people.’ Well I think the gun helps. If you just stood there and yelled BANG, I don’t think you’d kill too many people.” ― Eddie Izzard

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6 Responses to The Good and The Bad . . .

  1. Robert Loar says:

    Wonder how they got the new number?

    • gregwhite says:

      Robert,

      That’s what I would like to know.

      I have heard of banks allowing charges thru on old card numbers so that’s what I’m trying to find out now.

      Greg

  2. Tricia says:

    Oh man, what a pain.

  3. Cheri says:

    Good morning Gregg! I don’t believe you’ll have to cancel your credit card. Just dispute the past two charges to the credit card company with a full explanation and the bank should (should is the magic word) remove them and fight the dispute with iDrive. Hope it gets resolved quickly!

    • gregwhite says:

      Cheri,

      The problem is that this is a debit card and not a credit card. So there are different rules. I can only dispute the charge if I can show that I have proof of cancellation from iDrive. I used their cancellation form and if I ever got anything back, it’s on the client’s computer from a year and a half ago.

      Greg

  4. Linda in NE says:

    I quit using a debit card after my number was used fraudulently and the good folks at my bank just kind of shrugged their shoulders and said, “Oh, that’s too bad.” Yes, it could have been worse. It could have been for a larger amount. It was the attitude that PO’d me. Now I just use a credit card. At least if there’ fraud there, they take care of it when you contact them. Hope you get your problem solved.

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